{"id":5715,"date":"2025-09-21T17:24:05","date_gmt":"2025-09-21T17:24:05","guid":{"rendered":"https:\/\/seuic-polska.pl\/en\/?page_id=5715"},"modified":"2025-10-07T10:33:04","modified_gmt":"2025-10-07T10:33:04","slug":"%d1%81%d0%b5%d1%80%d0%b2%d1%96%d1%81%d0%bd%d0%b5-%d0%be%d0%b1%d1%81%d0%bb%d1%83%d0%b3%d0%be%d0%b2%d1%83%d0%b2%d0%b0%d0%bd%d0%bd%d1%8f-seuic","status":"publish","type":"page","link":"https:\/\/seuic-polska.pl\/en\/%d1%81%d0%b5%d1%80%d0%b2%d1%96%d1%81%d0%bd%d0%b5-%d0%be%d0%b1%d1%81%d0%bb%d1%83%d0%b3%d0%be%d0%b2%d1%83%d0%b2%d0%b0%d0%bd%d0%bd%d1%8f-seuic\/","title":{"rendered":"SEUIC service"},"content":{"rendered":"\n
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\n

SEUIC service \u2014 warranty, terms and conditions<\/font><\/font><\/font><\/font><\/h2>\n\n\n\n

We value the trust of our customers, so we provide full service for SEUIC equipment in accordance with Polish legislation and our quality standards. Below are all the key conditions.<\/font><\/font><\/font><\/font><\/p>\n<\/div><\/div>\n\n\n\n

Warranty and legal basis<\/font><\/font><\/font><\/font><\/h2>\n\n\n\n


\u2022 Warranty: All SEUIC equipment is covered by a standard 2-year warranty from the date of transfer or sale to the customer. <\/font><\/font>
\u2022 \u0420\u0119kojmia (conformity of the goods with the contract): under Polish law, consumers have the right to demand that the goods are free from defects, are as agreed upon, or as they should be for their intended purpose. <\/font><\/font>
\u2022 Warranty is an additional voluntary obligation of the manufacturer or seller; \u0440\u0119kojmia is a mandatory basis for protecting the consumer’s rights in the event of non-conformity or defect of the goods.<\/font><\/font><\/font><\/font><\/p>\n\n\n\n

What does service include?<\/font><\/font><\/font><\/font><\/h2>\n\n\n\n


1. Diagnostics <\/font><\/font>
We check the equipment to identify the type of defect: whether it is a manufacturing defect or damage due to use. <\/font><\/font>
2. Repair or replacement <\/font><\/font>
If the defect is eliminated within the warranty period, the repair is free of charge. If repair is not possible, a replacement is carried out. <\/font><\/font>
3. Software update <\/font><\/font>
If necessary, we update the firmware, configure the software, ensure compatibility with the client’s systems. <\/font><\/font>
4. User support <\/font><\/font>
Consultations on proper use, prevention of breakdowns, recommendations and answers to technical questions.<\/font><\/font><\/font><\/font><\/p>\n\n\n\n

\u2e3b<\/p>\n\n\n\n

Terms for the consumer<\/font><\/font><\/font><\/font><\/h2>\n\n\n\n


\u2022 The equipment must be used in accordance with the technical instructions and conditions, including careful storage. <\/font><\/font>
\u2022 It is forbidden to: disassemble the devices yourself, use custom (non-standard) firmware, change the design or sealing, transfer to third parties without the consent of the manufacturer\/seller. <\/font><\/font>
\u2022 If the defect occurred due to improper use or violation of the conditions, the warranty may be voided or repairs may be carried out at the customer’s expense.<\/font><\/font><\/font><\/font><\/p>\n\n\n\n

\u0421\u0442\u0440\u043e\u043a\u0438 \u043e\u0431\u0441\u043b\u0443\u0433\u043e\u0432\u0443\u0432\u0430\u043d\u043d\u044f<\/h2>\n\n\n\n
Maximum term<\/font><\/font><\/strong><\/th>Maximum term<\/font><\/font><\/strong><\/font><\/font><\/strong><\/th><\/tr><\/thead>
Immediately after detecting a defect<\/font><\/font><\/font><\/font><\/td>Preliminary diagnostics<\/font><\/font><\/font><\/font><\/td><\/tr>
Preliminary diagnostics<\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/td>2\u20135 business days after receiving the equipment or returning it to the service center<\/font><\/font><\/font><\/font><\/td><\/tr>
Repair or replacement<\/font><\/font><\/font><\/font><\/td>Depending on the complexity, the typical time frame is up to 14 calendar days; if spare parts are required, it may be extended with the client’s prior consent.<\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/td><\/tr>
Informing the client<\/font><\/font><\/font><\/font><\/td>A decision or confirmation of acceptance of the complaint must be provided within 14 calendar days from the date of filing the complaint in accordance with Polish law.<\/font><\/font><\/font><\/font><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

How to apply for service<\/font><\/font><\/font><\/font><\/h2>\n\n\n\n


1. Contact our service department via contact channels (email, phone, form on the website). <\/font><\/font>
2. Prepare a document confirming the purchase or receipt of the equipment (invoice, delivery note). <\/font><\/font>
3. Describe the defect or problem clearly and in detail, if possible, attach a photo or video. <\/font><\/font>
4. Send the equipment to the service at the specified address or deliver it by courier (depending on the terms of the contract).<\/font><\/font><\/font><\/font><\/p>\n\n\n\n

Territorial and other restrictions<\/font><\/font><\/font><\/font><\/h2>\n\n\n\n


\u2022 Service and warranty are valid in Poland, as well as in other EU member states, under the conditions stipulated in the contract or warranty document. <\/font><\/font>
\u2022 Some costs, such as delivery to the service center, may be borne by the customer, unless otherwise agreed. <\/font><\/font>
\u2022 If the customer purchased the equipment as a legal entity or entrepreneur, the warranty conditions may differ slightly and be set out in the contract.<\/font><\/font><\/font><\/font><\/p>\n\n\n\n

Your safety and rights<\/font><\/font><\/font><\/font><\/h2>\n\n\n\n


\u2022 You will be protected as a consumer in accordance with the Consumer Rights Act and the Polish Civil Code. <\/font><\/font>
\u2022 If the warranty obligations provide for it, we will also provide a written warranty document clearly indicating the duration, conditions, and address of the guarantor. <\/font><\/font>
\u2022 Even after the warranty period under the document has expired, you have the right to protection through a complaint on the basis of the seller’s real estate obligations (r\u0119kojmia) – 2 years from the date of sale or delivery.<\/font><\/font><\/font><\/font><\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

SEUIC service \u2014 warranty, terms and conditions We value the trust of our customers, so we provide full service for SEUIC equipment in accordance with Polish legislation and our quality standards. Below are all the key conditions. 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