1. General provisions

This page describes the rules for withdrawal from the contract (B2C), filing complaints (B2C/B2B) and the RMA service procedure for SEUIC products (data collection terminals, scanners, peripherals, accessories, software/licenses) purchased from the seuic-polska.pl online store.
Seller / Service:
AVP GROUP SP. Z OO
Ul. Młynarska 42/115, 01-171 Warszawa, Polska
NIP: 5273146030, REGON: 540624930
E-mail: support@seuic-polska.pl | Tel.: +48 514 087 878
​​Attention: for warranty service/complaint verification, the RMA address is used, which may differ from the registration address. The product should be sent only after receiving the RMA number and instructions.

2. Right of withdrawal for consumers (B2C)

You have the right to withdraw from a distance contract within 14 days from the date of receipt of the goods without giving any reason.

To exercise your right, it is sufficient to send a statement (letter/email) before the 14 days expire. A sample is available in the “Forms” section.

After refusal, you must return the goods within 14 days.

We will refund your money no later than 14 days from the date of receipt of your application, but we may withhold it until we receive the goods back or proof of shipment (whichever comes first).

The funds will be refunded in the same way as the payment was made (or in another way, as agreed, at no additional cost to you).

The cost of return shipping is borne by the buyer, unless otherwise expressly stated in the offer/contract.

You are responsible for any diminished value of the goods resulting from use beyond what is necessary to verify the nature, properties and functioning.

Exceptions to the right of withdrawal (examples):

  • a product manufactured/configured according to your individual request;
  • sealed media or software/license keys after opening/activation;
  • digital services/content provided entirely with your prior consent before the withdrawal period expires;
  • goods supplied in sealed packaging and not returnable for health/hygiene reasons once opened (if applicable).

3. Consumer complaints (B2C) – non-conformity of the product

If the product does not comply with the contract, you have the right to demand free repair or replacement – within a reasonable time and without undue inconvenience.

If repair/replacement is not possible or disproportionate, you may request a price reduction or termination of the contract (refund).

All costs associated with considering a justified complaint (including shipping) are borne by the seller.

4. Complaints and returns for entrepreneurs (B2B)

For B2B, the terms of this section and/or a separate contract apply.

Return of goods is possible only with the prior written consent of the seller and is usually accompanied by a restocking fee of up to 20% of the cost.

The product must be new, without traces of use, fully equipped and properly packaged.

Non-returnable items: custom/special orders, activated licenses, software-configured devices, consumables if the packaging is damaged.

5. RMA procedure (warranty/service/inspection)

Request: write to support@seuic-polska.pl, specify the order/invoice number, model, serial number, description of the defect, contact details. Get an RMA number and shipping address.

Preparation: Pack the product securely; include a copy of the purchase document, a description of the defect, and the RMA number on the box.

Diagnostics: preliminary inspection – up to 14 days from receipt.

Solution: repair/replacement/refund — in accordance with the law (for B2C) or contract (for B2B).

What is not covered by the warranty: mechanical damage, signs of unauthorized interference, use of incompatible accessories/software, normal wear and tear (batteries, cables, print heads, etc.).

6. DOA – the device does not work from the moment of receipt

If the device does not work out of the box, please notify us within 7 business days from the delivery date. After inspection, we will arrange a replacement or other appropriate solution.

Let us know within 24 hours – this will speed up the procedure.

7. Damage during transportation

Check the package upon receipt. In case of damage, make a report with the carrier during delivery or immediately after it.

8. Packaging and data

When returning the product, use the original or equivalent protective packaging; remove accessories if they do not need to be shipped.

Back up and delete data from devices (if any). The seller is not responsible for the loss/disclosure of data left on the equipment.

9. How to file a complaint

E-mail: support@seuic-polska.pl (subject: “Complaint / RMA / Order No.”).

In your message, please include: name/company, contact, order/invoice number, model and serial number, problem description, photo/video (if necessary), desired solution.

We will confirm receipt and provide further instructions.

The response time for a complaint is up to 14 calendar days.

10. Costs, methods of delivery and refusal of receipt

We do not accept returns without approval or cash on delivery (COD).

The risk of accidental damage/loss during return shipment is borne by the sender until delivery to us.

If the return is made without compliance with the requirements (incomplete package, traces of intensive use, etc.), we may refuse to accept or proportionally reduce the refund.

11. Dispute Resolution and ODR

We strive to resolve disputes peacefully.

The consumer can use the EU ODR Platform for out-of-court dispute resolution: https://ec.europa.eu/consumers/odr

12. Forms (samples for download/copying)

12.1 Withdrawal form (B2C)

Recipient: AVP GROUP SP. Z OO,
Ul. Młynarska 42/115, 01-171 Warszawa, Polska
E-mail: support@seuic-polska.pl

I/We ( ) hereby inform you that I/we withdraw from the contract of sale of the following goods ( ):

Order Date ( ) / Receipt ( ): _____________________
Name and Surname / Company: _________________________
Address: _________________________________________________
E-mail / Phone: _______________________________________
Order / Invoice Number: _________________________
Signature (for paper form only): ______ Date: _

(*) Strike out where not necessary.

12.2 RMA / Claim Application

Customer (Name/Company): ________________________________
Contact (e-mail, phone): ______________________________
Order / invoice number: _____________________________
Model and serial number: ___________________________________
Description of the defect / manifestation conditions: ____________________________
Package being sent: __________________________
Return address: __________________________________
Date of purchase: ___ RMA number (filled in by the seller): _

13. Final provisions

For consumers (B2C), mandatory consumer protection rules apply; nothing on this page restricts such rights.

For entrepreneurs (B2B), the terms of this section and/or individual agreements apply.

We may update these Terms and Conditions from time to time; the current version will be posted on the Site. The date of update is indicated at the top.