Regulations of the SEUIC Polska online store

This document contains comprehensive terms of sale for B2C and B2B, including provisions on warranty, complaints, returns, software licensing, product safety (GPSR), accessibility (EAA/WCAG), digital services (DSA), data protection (RODO/GDPR), electronic documents (e-Faktura/KSeF, e-Delivery – in the applicable part), intellectual property, force majeure and limitation of liability.
1. General provisions

1.1. The SEUIC Polska online store (hereinafter referred to as the “Store”) is available at the address: seuic-polska.pl and is managed by the following company:
AVP GROUP SP. Z OO
Ul. Młynarska 42/115, 01-171 Warszawa, Poland
NIP: 5273146030 REGON
: 540624930
E-mail: sprzedaz@seuic-polska.pl
support@seuic-polska.pl
Tel.: +48 459 569 517
1.2. The Store sells goods and provides related services on the territory of the Republic of Poland, EU/EEA countries and other countries, unless this contradicts export control and security requirements.
1.3. These Regulations determine the rules for using the Store, the conditions for concluding distance sales contracts, the payment and delivery procedure, the rights and obligations of the parties, as well as the procedures for guarantees, returns and complaints. Using the Store and/or placing an order means acceptance of these Regulations.
1.4. The Regulations apply to purchases for both consumers (B2C) and entrepreneurs (B2B). For B2B, additional or different conditions may be established, which are specified separately in this document.
1.5. Legal basis: Ustawa o prawach konsumenta, Kodeks cywilny RP, Rozporządzenie (UE) 2016/679 (RODO/GDPR), Rozporządzenie (UE) 2023/988 (GPSR), Rozporządzenie (UE) 2022/2065 (DSA), Dyrektywa (UE) 2019/882 (EAA) and other applicable acts. In the event of changes in legislation, the provisions of these Regulations shall be interpreted and applied in accordance with the applicable regulations.
1.6. In the event of discrepancies between the language versions of the Regulations, the Polish version shall prevail.

2. Terms and definitions

  • Store: the website seuic-polska.pl through which the Seller sells goods and provides services.
  • Seller: AVP GROUP SP. Z OO, which carries out commercial activities and is a party to the purchase and sale agreements.
  • Buyer: an individual, entrepreneur or legal entity placing an order through the Store.
  • Consumer (B2C): a natural person who purchases a product for purposes not directly related to their business/professional activity.
  • Business (B2B): A business entity that purchases goods in connection with its business activities; it is not subject to certain consumer protection rules.
  • Product: SEUIC equipment (data collection terminals, scanners, POS equipment, printers, peripherals), accessories, spare parts, software, licenses, updates.
  • User account: the Buyer’s online account in the Store; not required to place an order.
  • Catalog: a list of Products on the website; is not an offer within the meaning of the Civil Code, unless otherwise expressly stated.
  • Order: a statement by the Buyer of his intention to purchase the Goods under the terms of these Regulations.
  • Order confirmation: notification by the Seller of acceptance of the Order for execution; from this moment the Agreement is considered concluded (for B2C) or after approval of the proforma invoice (for B2B).
  • Distance contract: a document/legal relationship concluded without the simultaneous physical presence of the parties using means of distance communication.
  • E-Invoice / KSeF: electronic invoice; The Seller applies KSeF within the limits and deadlines specified by Polish law.
  • E-Delivery: official channel for electronic delivery of documents/messages within the scope, if and when applicable to the Seller/Buyer.
  • RMA: procedure for returning goods for inspection/repair/replacement under warranty or for a complaint.
  • Force majeure: circumstances of insurmountable force (war, emergencies, epidemics, cyberattacks, power outages, fires, floods, etc.) that make it impossible to fulfill obligations.
  • ODR: EU platform for online dispute resolution: https://ec.europa.eu/consumers/odr.

3. Site access, registration and use

3.1. Access to the Store is provided 24 hours a day, except for technical interruptions. The Seller takes reasonable measures to ensure continuity of work, but does not guarantee the complete absence of errors or interruptions.
3.2. Registration of an account is not mandatory for placing an Order. When registering, the Buyer is obliged to provide truthful data and protect access to his account.
3.3. It is prohibited to: (i) provide false data; (ii) interfere with the operation of the site; (iii) upload malicious content; (iv) violate the intellectual property rights of the Seller or third parties. 3.4
. The Seller may temporarily block or restrict access in case of violation of the Regulations, suspicion of fraud, security threat or based on the request of competent authorities.

4. Placing orders and concluding a contract

4.1. The order is placed through the shopping cart on the website, by e-mail or by phone. When placing an order, the Buyer indicates: the name of the product, quantity, invoice and delivery data, payment and delivery method, contact details.
4.2. The information in the catalog is an invitation to make offers (invitatio ad offerendum), unless it is expressly stated that the offer is an offer.
4.3. For B2C: The contract is concluded at the moment the Buyer receives confirmation from the Seller about the acceptance of the Order for execution.
4.4. For B2B: The contract is concluded after approval of the proforma invoice/invoice or conclusion of a separate written agreement; the Seller may require prepayment.
4.5. In the case of individual orders/configurations, the Seller may offer a separate contract that takes priority over these Regulations.
4.6. The Seller may reject the Order for objective reasons (lack of goods, export restrictions, sanctions, data inconsistency).
4.7. All notifications may be provided by electronic means (e-mail, e-Delivery – if applicable).

5. Prices, taxes, invoices and payment

5.1. Prices on the site are indicated in PLN (may be duplicated in EUR) and can be displayed both with VAT (gross) and without VAT (netto). For final settlements, the price confirmed by the Seller upon acceptance of the Order is used.
5.2. In the case of B2B sales between VAT payers within the EU, the 0% VAT (reverse charge) mechanism may be applied if valid VAT numbers are available and legal conditions are met.
5.3. Available payment methods: bank transfer, payment cards, BLIK, PayPal, other payment services; for B2B – also pro forma payment.
5.4. The Seller may issue e-Invoices via KSeF in accordance with the deadlines/requirements of the law. Until KSeF is fully mandatory, invoices are provided in legal electronic forms.
5.5. In case of late payment, the Seller has the right to suspend shipment, charge interest, and demand prepayment for subsequent deliveries.

6. Delivery, transfer of risk and title

6.1. Delivery is made to the address specified by the Buyer, by courier services or by another agreed method.
6.2. The risk of accidental loss/damage passes to the B2C Buyer upon receipt of the goods; for B2B – upon transfer of the goods to the carrier.
6.3. Ownership passes to the Buyer upon full payment, unless otherwise provided for by the contract.
6.4. The Buyer is obliged to inspect the shipment upon receipt; in case of damage, a report should be drawn up with the carrier and the Seller should be notified immediately (no later than 24 hours).
6.5. The delivery time depends on availability, configuration, country of delivery and is usually 1-4 business days, unless otherwise specified in the order confirmation.

7. Right of withdrawal (B2C) and special conditions for B2B

7.1. The consumer (B2C) has the right to withdraw from a distance contract within 14 days from the date of receipt of the goods without giving any reason.
7.2. Exceptions to the right of withdrawal (in particular, when the goods are sealed and cannot be returned after opening for data protection/software licensing reasons; goods made to order; fully digital services provided with prior consent).
7.3. For B2B, the right of unilateral withdrawal does not apply; returns are only possible with the written consent of the Seller and may be accompanied by a restocking fee of up to 20% of the value.
7.4. In the event of a return, the Buyer is obliged to properly package the goods; the risk of damage during return shipment is borne by the sender.

8. Warranty, service and technical support

8.1. The equipment is covered by a manufacturer/Seller warranty (usually 12 months for B2B and 24 months for B2C, unless otherwise specified).
8.2. The warranty does not cover: mechanical damage, wear and tear of consumables (batteries, cables, print heads), damage due to incorrect installation/configuration, intervention by unauthorized persons, use of incompatible accessories/software.
8.3. To apply for a warranty, the Buyer receives an RMA number, sends the product with a description of the defect and a purchase document to the address of the service center.
8.4. The initial diagnosis period is up to 14 days from the receipt of the product. Repairs can be performed by repair/replacement/refund (at the Seller’s discretion, taking into account the law for B2C).
8.5. The Seller may offer paid extended warranty and service packages (on-site, SLA, spare devices during the repair).

9. Complaints and returns

9.1. Complaints regarding non-conformity/defects shall be submitted in writing to support@seuic-polska.pl or by mail to the Seller’s address.
9.2. The Seller shall consider complaints within a reasonable time, but no later than 14 calendar days from receipt.
9.3. For B2C, mandatory consumer protection rules apply (repair/replacement/price reduction/termination of the contract).
9.3. For B2C, mandatory consumer protection rules apply (repair/replacement/price reduction/termination of the contract).
9.4. For B2B, the consequences are determined by the contract/warranty; liability is limited to the amount of the actual price paid for the goods.

10. Software, Updates and Intellectual Property

10.1. Software (including firmware, drivers, SDK) is supplied under manufacturer licenses. The Buyer undertakes to comply with the terms of the relevant EULA.
10.2. Disassembly/decompilation is prohibited, unless permitted by mandatory law.
10.3. Compatibility with third-party systems (ERP/WMS/1C, etc.) depends on their versions and settings. The Seller does not guarantee compatibility unless confirmed in writing.
10.4. The content of the site (texts, photos, logos) is protected by intellectual property rights; any reproduction without consent is prohibited.
10.5. Software/firmware updates may change functionality; installation is at the user’s risk, unless otherwise agreed in the service agreement.

11. Product Safety (GPSR) and Compliance

11.1. The Seller ensures the placing on the market of safe products, proper labeling, instructions, information about the manufacturer/importer.
11.2. If risks are identified, the Seller cooperates with market surveillance authorities, informs Buyers and organizes recalls/repairs if necessary.
11.3. For electronic/radio equipment, the requirements of CE, RoHS, RED and other applicable directives/regulations are complied with.

12. Accessibility (EAA/WCAG) and Digital Services (DSA)

12.1. The Store strives to comply with the WCAG 2.1 AA standard; if necessary, the Buyer may request an accessible format for information.
12.2. User reviews/content are moderated in accordance with DSA; prohibited illegal content is removed after verification.

13. Protection of personal data (RODO/GDPR) and cookies

13.1. Data administrator: AVP GROUP SP. Z OO Data is processed for the purpose of contract performance, invoicing, compliance with a legal obligation and on the basis of legitimate interest; for marketing – with separate consent.
13.2. The data subject has the rights of access, rectification, deletion, restriction, portability and objection; contact – at support@seuic-polska.pl
13.3. Cookies and similar technologies are used; details – in the Privacy Policy/Cookie Policy on the website.
13.4. Data may be transferred to payment providers, logistics, service centers, IT providers, including outside the EEA with appropriate guarantees.

14. Limitation of liability and force majeure

14.1. The Seller is not liable for: (i) indirect/consequential damages, lost profits; (ii) consequences of incompatibility with third-party systems; (iii) damage caused by incorrect installation/operation; (iv) failures caused by force majeure. For B2C, these limitations apply to the extent permitted by law.
14.2. Force majeure releases the parties from liability for the period of such circumstances; the party must notify the other party within a reasonable time.

15. Applicable law, dispute resolution and ODR

15.1. The law of the Republic of Poland shall apply, taking into account the mandatory provisions of the country of residence of the consumer.
15.2. Disputes with B2B shall be resolved by the court at the location of the Seller; for B2C – by the competent courts at the place of residence of the consumer.
15.3. The consumer may use the EU ODR platform: https://ec.europa.eu/consumers/odr.

16. Final provisions

16.1. The Regulations shall enter into force from the moment of their publication on the website and shall apply to contracts concluded after this date.
16.2. The Seller may amend the Regulations; information about the amendments shall be published 14 days before their entry into force.
16.3. The invalidity of individual provisions shall not affect the validity of the remaining Regulations.

Appendix 1. Contract withdrawal form (B2C)

Please complete and submit this form only if you wish to withdraw from the contract.

Addressee: AVP GROUP SP. Z OO, Ul. Młynarska 42/115, 01-171 Warszawa, Poland, e-mail: support@seuic-polska.pl
I/We( ) hereby inform you that I/We( ) withdraw from the contract of sale of the following goods( ) ______________
Date of order( )/receipt( ): _ Name and surname of the consumer: _______ Address of the consumer: _______________ Signature of the consumer (only if the form is sent on paper): _ Date: _ (*) ​​Do not cross out.



Appendix 2. RMA — warranty repair/refund application

1) Order/Invoice Number: _ 2) Model/Serial Number: _ 3) Description of Defect/Conditions of Occurrence: _ 4) Contact Person, Phone, E-mail: _ 5) Return Address: _ 6) Purchase Date: _ 7) Package Included: __