SEUIC service

Warranty and legal basis

• Warranty: All SEUIC equipment is covered by a standard 2-year warranty from the date of transfer or sale to the customer.
• Рękojmia (conformity of the goods with the contract): under Polish law, consumers have the right to demand that the goods are free from defects, are as agreed upon, or as they should be for their intended purpose.
• Warranty is an additional voluntary obligation of the manufacturer or seller; рękojmia is a mandatory basis for protecting the consumer’s rights in the event of non-conformity or defect of the goods.

What does service include?

1. Diagnostics
We check the equipment to identify the type of defect: whether it is a manufacturing defect or damage due to use.
2. Repair or replacement
If the defect is eliminated within the warranty period, the repair is free of charge. If repair is not possible, a replacement is carried out.
3. Software update
If necessary, we update the firmware, configure the software, ensure compatibility with the client’s systems.
4. User support
Consultations on proper use, prevention of breakdowns, recommendations and answers to technical questions.

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Terms for the consumer

• The equipment must be used in accordance with the technical instructions and conditions, including careful storage.
• It is forbidden to: disassemble the devices yourself, use custom (non-standard) firmware, change the design or sealing, transfer to third parties without the consent of the manufacturer/seller.
• If the defect occurred due to improper use or violation of the conditions, the warranty may be voided or repairs may be carried out at the customer’s expense.

Строки обслуговування

Maximum term	Maximum term
Immediately after detecting a defect	Preliminary diagnostics
Preliminary diagnostics	2–5 business days after receiving the equipment or returning it to the service center
Repair or replacement	Depending on the complexity, the typical time frame is up to 14 calendar days; if spare parts are required, it may be extended with the client’s prior consent.
Informing the client	A decision or confirmation of acceptance of the complaint must be provided within 14 calendar days from the date of filing the complaint in accordance with Polish law.

How to apply for service

1. Contact our service department via contact channels (email, phone, form on the website).
2. Prepare a document confirming the purchase or receipt of the equipment (invoice, delivery note).
3. Describe the defect or problem clearly and in detail, if possible, attach a photo or video.
4. Send the equipment to the service at the specified address or deliver it by courier (depending on the terms of the contract).

Territorial and other restrictions

• Service and warranty are valid in Poland, as well as in other EU member states, under the conditions stipulated in the contract or warranty document.
• Some costs, such as delivery to the service center, may be borne by the customer, unless otherwise agreed.
• If the customer purchased the equipment as a legal entity or entrepreneur, the warranty conditions may differ slightly and be set out in the contract.

Your safety and rights

• You will be protected as a consumer in accordance with the Consumer Rights Act and the Polish Civil Code.
• If the warranty obligations provide for it, we will also provide a written warranty document clearly indicating the duration, conditions, and address of the guarantor.
• Even after the warranty period under the document has expired, you have the right to protection through a complaint on the basis of the seller’s real estate obligations (rękojmia) – 2 years from the date of sale or delivery.